Overview
This Privacy Policy explains how Ken Digitizing (“we”, “us”, “our”) collects, uses, shares, and protects information when you visit kendigitizing.com, request a quote, or place an embroidery digitizing order.
We keep this simple: we collect only what we need to produce your files and run our website, we never sell your data, and we treat the artwork you send us as confidential.
By using our website or services, you agree to the practices described here. This policy should be read together with our Terms & Conditions.
Information we collect
We collect two kinds of information: what you give us directly, and what is collected automatically when you browse the site.
Information you provide
- Order details
- Your name and email address, plus the requirements you choose — file format, design size, complexity, quantity, turnaround, and any special instructions.
- Design files
- The artwork, logos, and images you upload so we can digitize them.
- Correspondence
- Messages, revision requests, and any other information you send us by email or phone.
Information collected automatically
- Device and browser data
- Browser type, operating system, device type, screen size, and language preference.
- Network and location data
- Your IP address and the approximate location derived from it (country, region, and city). We do not collect precise GPS location.
- Usage data
- Pages viewed, the referring website or link that brought you here, and the time and duration of your visit. Each visit is given a randomly generated session identifier.
How we use your information
We use the information we collect to:
- Prepare quotes and produce, check, and deliver your embroidery files
- Communicate with you about your order, revisions, and support requests
- Process payments and keep accurate business records
- Understand how our website is used, so we can improve its speed, content, and layout
- Detect, prevent, and investigate fraud, abuse, and security incidents
- Comply with our legal, tax, and accounting obligations
We do not use your design files to train machine-learning or auto-digitizing systems, and we do not use your personal information for automated decision-making that has a legal effect on you.
We may send you marketing emails only where you have asked to receive them. Every marketing email includes an unsubscribe link, and opting out never affects service emails about an order you have placed.
Your design files
The artwork you send us is confidential. It is used solely to produce your order and to provide support afterwards.
- Uploaded files are stored on secure, access-controlled storage operated by our hosting provider.
- Access is limited to the members of our team who need it to complete your order.
- We keep a backup of completed embroidery files so you can request a replacement copy if you lose the original.
- We never sell, license, or share your artwork with third parties for their own purposes.
We may show anonymised samples of completed work in our portfolio. If you would prefer your design not to be displayed, or you would like your files deleted after delivery, just ask and we will action it.
Data retention
We keep information only for as long as we need it:
- Order records, including contact details and invoices, are kept for as long as required for support, warranty, tax, and accounting purposes.
- Uploaded artwork and completed embroidery files are kept as backups so replacement copies can be issued, unless you ask us to delete them.
- Website visit logs and analytics data are kept in aggregated or limited form for traffic analysis.
When information is no longer needed, we delete it or keep it in a form that no longer identifies you.
Data security
We use appropriate technical and organisational measures to protect your information, including encrypted connections (HTTPS/TLS), access controls on stored files, authentication on our internal admin tools, and unguessable identifiers for order records.
No method of transmission or storage is completely secure. While we work hard to protect your information, we cannot guarantee absolute security. If we become aware of a breach affecting your personal information, we will notify you and any regulator as required by law.
Your rights and choices
Depending on where you live, you may have the right to:
- Request a copy of the personal information we hold about you
- Ask us to correct information that is inaccurate or incomplete
- Ask us to delete your personal information and uploaded files
- Object to or ask us to restrict certain processing
- Receive your information in a portable format
- Opt out of marketing emails at any time
- Withdraw consent where our processing is based on consent
To exercise any of these rights, email us at info@kendigitizing.com. We will respond within the timeframe required by applicable law and may need to verify your identity first. We will never discriminate against you for exercising a privacy right.
Children's privacy
Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 13 (or the equivalent minimum age in your country). If you believe a child has provided us with personal information, contact us and we will delete it promptly.
International visitors
We serve customers worldwide. Your information may be processed and stored in the United States or in other countries where our service providers operate, and data-protection laws in those countries may differ from those in your own.
Where required, we rely on appropriate safeguards for international transfers. By using our services, you understand that your information may be transferred to and processed in those locations.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our practices, our services, or the law. The updated version takes effect once posted on this page, and the “Last updated” date above will change.
If we make a material change to how we handle your personal information, we will take reasonable steps to notify you.
Contact us
For any privacy question, request, or complaint, contact us at info@kendigitizing.com or call 682-688-8884. Our support team is available 24/7.
Still need an answer?
Our support team is available 24/7. Ask us anything about this document and we'll come back to you quickly.